Cebuana Lhuillier Jewelry is a registered trade name of PJ Lhuillier, Inc. The P.J. Lhuillier, Inc. (PJLI) is the proud parent company of the Cebuana Lhuillier Pawnshop, one of the leading and largest non-bank financial services provider in the Philippines with 2,500 branches nationwide.
This website of Cebuana Lhuillier Jewelry includes all information, tools and services which the client can use and/or refer to. Once a client proceeds with a transaction, it shall be understood and agreed that he/she has fully accepted and consented to the terms, conditions and policies herein stated.
To our dear shoppers, kindly check your orders before posting them for processing. Once posted, your transaction will be immediately processed by Cebuana Lhuillier Jewelry for your complete online shopping satisfaction.
Should you have any concerns regarding your orders, you may contact our Customer Service Team at (02) 7759-9800 / (02) 8779-9800 or you may e-mail us at [email protected]
Cebuana Lhuillier Jewelry values your items as much as you value them. Should you, by any chance, be unsatisfied with the item you received, you may return it subject to the following requirements:
Cebuana Lhuillier Jewelry reserves the right to conduct its own inspection on the returned item/s. If it be found defective or damaged due to misuse, accident caused by the client or incurred due to ordinary wear and tear, Cebuana Lhuillier Jewelry has the right to refuse its replacement or refund, as the case may be.
PJ Lhuillier, Inc. is committed to respecting and protecting your data privacy rights as a data subject in accordance with RA 10173 (“Data Privacy Law of 2012”), its Implementing Rules and Regulations and other applicable laws of the Republic of the Philippines.
To process general inquiries or concerns about the products and services we offer:
To process your transactions covered by RA 9160, Anti-Money Laundering Law Act of 2001, as amended:
We employ a combination of organizational, contractual, physical, procedural and technical security measures to secure your PI that we process. Only authorized personnel shall have access to your PI. We will retain your PI related to transactions for a minimum of ten (10) years to comply with applicable laws. On the other hand, PI collected from inquiries, complaints/concerns or during events will be retained for two (2) years.
You have the right to request for a copy of your PI that we keep as well as request for the correction of any inaccurate data. You likewise have the right to suspend, withdraw or order the blocking, removal or destruction of your PI from our system.
You have the right to object or withhold consent to the processing of your PI. However, if you choose not to provide us with the required PI, we may be unable to provide you with the service requested or provide appropriate advice or service.
The foregoing rights with respect to your PI shall not apply to the processing of personal data gathered for the purpose of investigations in relation to any criminal, administrative or tax liabilities that you may have, provided that we will process the same only to the minimum extent necessary to achieve the purpose of said investigations.
Feedback and queries on our products and services:
Data Privacy queries and concerns:
Please visit the website of the National Privacy Commission:
If you have any inquiries, you may contact our Customer Service Team at (02) 7759-9800 / (02) 8779-9800 or you may e-mail us at [email protected]